How to change number on YesPlay account

YesPlay is one of the leading casinos in South Africa and many players all over the country have an account here. The usual method for registration, though, is through a mobile phone number. But if you’ve changed it, now you’ll need to update your login data to the casino. Especially if you’ve set up third-party verification with a login code sent to your phone number. And in this article we’ll show you how to perform that action and have all your current data changed on YesPlay.

Steps to change your phone number on YesPlay account

Since the phone number is the primary info you use for registration on YesPlay, the steps to change it are a bit different than usual. Here’s what you’ll need to do in order to update your data:

1. Contact YesPlay’s support team

The only one who can change your data on YesPlay is a member of the customer support team. So, you’ll need to reach out to them to perform that action. As usual, there are several ways to do it. Of course, you can always text the customer support via the live chat feature. Still, this isn’t the most efficient way. After all, you’ll have to provide verification data for the change. Thus, it’s better to send an email to support@yesplay.bet.

2. Provide verification data

While you’re writing the email to the customer support team of YesPlay, you’ll have to state you’d like to change your phone number. Yet, this isn’t all. The team needs to make sure you are the real and legitimate owner of the account and you have the right to perform such changes of personal data. For this to happen, you’d have to send scanned copies or photos of your identification documents. State your current phone number and the one you have now.

3. Wait for response

Of course, the change doesn’t happen automatically. The support team has to see your email and perform the verification (via the documents you’ve provided), then there is a little technical time for the info to be updated on your account. Usually the process takes somewhere between 24 and 48 hours but it might be shorter or longer, depending on numerous factors.

And once all this is completed you’ll receive a confirmation and you can login to your YesPlay account with your new phone number.

Forgotten password

If you’ve forgotten your password and you can’t reset it due to having a new phone number different from the originally provided one, you have several options:

1. Contact the customer support team

When you’re sending an email with info about your new number, include a line stating you’ve forgotten your password. The support team will reply with the steps you’ll have to take to change all your data.

2. Wait for the change

Of course, since you’re changing your number, you can wait for the info to be updated and then go through the ‘Forgotten password’ route to set a new passcode and get access to your account.

You’re not going to have to wait long for the whole process to be completed. If there’s one thing that YesPlay values, it’s customer support. So, the team will review your request as soon as possible and your new number will be valid for your account. Don’t make the mistake of setting up a new profile. This is forbidden and will cost you all your accounts – the old one will be blocked, too, due to not complying with YesPlay’s policy and rules.